HOW DO I PLACE AN ORDER?
All orders containing 1- 2 items can be purchased directly on our website. If you would like to place an order for 3 or more pieces, please email firstname.lastname@example.org to request a custom shipping quote on your order. You cannot check out on our website with 3 or more furniture pieces in your cart.
ARE THERE ANY OYSTER CREEK COLLECTION PIECES IN STOCK?
Very rarely are there pieces in stock since all Oyster Creek Collection pieces are made to order. If there are pieces in stock available for purchase, they will be listed in the In-Stock Items section.
WHAT DOES CUSTOMIZATION MEAN FOR CASE GOOD PRODUCTS?
For an additional $200, you can pick your own high gloss paint color (must be either Sherwin Williams or Benjamin Moore color). When selecting a color in the drop-down menu on the product page, select “Custom Color” and specify the name of the paint color you would like our team to use on your piece in the comment box at check out.
For an additional fee, the dimensions of any case good piece may be customized. Please email email@example.com for a quote. In your email, please provide the name of the piece, desired dimensions (length, width, depth, height, etc.), finish, and finish stain/color so an accurate quote can be generated. Pleae allow 2-5business days for a response on custom orders.
You may order a piece without hardware and provide hardware to Oyster Creek Collection or install hardware on the piece after delivery, but the item price will not change.
At this time, Oyster Creek Studios and Oyster Creek Collection staff members cannot assist customers with sizing and color selection. This level of assistance is reserved for design clients and trade members.
WHAT DOES CUSTOMIZATION MEAN FOR UPHOLSTERY PRODUCTS?
Fabric and Piping:
You can select your fabric and piping from Oyster Creek Collection’s curated catalogue of fabrics. The possibilities are endless with lots of combinations to choose from!
Stationary vs. Swivel:
You have the option to pick between a stationary chair or swivel chair for all Oyster Creek Collection chairs. If you ask our owner Aryn what her favorite option for a chair is, she will always say swivel!
The dimensions of all upholstery pieces may NOT be customized. Oyster Creek Collection has thoughtfully designed all of upholstery pieces to scale so you don’t need to change a thing!
DO YOU HAVE A TRADE PROGRAM?
Yes! Please complete our Trade Program Application and send a copy of your Sales Tax ID to firstname.lastname@example.org. Once both items have been received, your submission will be reviewed and responded to within 3-5 business days. All trade members will receive exclusive discounts, tax-exempt purchasing, and a dedicated point of contact for sales.
WHAT IF I DON’T LIKE MY PIECE WHEN I RECEIVE IT?
DO NOT ACCEPT YOUR PIECE IF IT IS DAMAGED AT DELIVERY. Please contact Oyster Creek Collection immediately at (713) 389-5556 if your piece arrives damaged. Since all Oyster Creek Collection pieces are made to order, each piece is FINAL SALE (Including online accessories). No returns. Please be sure to double check the dimensions, finish, fabric, and color selections on your order before checking out.
Oyster Creek Collection requires a signature at delivery which will verify that your piece has been received in perfect condition. If there are any damages upon delivery, please do not accept delivery and Oyster Creek Collection personnel will make sure these damages are repaired immediately.
For cancellations, please email email@example.com within 24 hours of placing the order for a full refund.
I DON’T LIVE IN TEXAS – CAN I STILL PURCHASE?
Yes! Oyster Creek Collection ships to every state in the U.S except Hawaii and Alaska.
WHAT IS WHITE GLOVE DELIVERY?
Oyster Creek Collection’s dedicated delivery team will personally deliver your Oyster Creek Collection piece inside your home, assemble it (if required), place it exactly where you'd like it in your space, remove all trash, and make sure your piece is in perfect condition. Please ensure your piece can be delivered into your space by moving any existing furniture and double checking dimensions of stairwells, doorways, and hallways.
CAN I BUY SAMPLES OF BURL WOOD OR FABRICS?
Yes! You can purchase all burl wood samples and fabric swatches directly on our website! Oyster Creek Collection does not sell paint swatches at this time. If you are interested in high gloss paint swatches, you can visit any Sherwin Williams or Benjamin Moore store to obtain samples.
WHAT IS BURL WOOD?
Burl is a tree growth in which the grain has grown in a unique manner. No burl wood piece is ever the same! Burl is commonly found in the form of a rounded outgrowth on a tree trunk or branch that is filled with small knots from dormant buds. Keep in mind that grain patterns will vary from piece to piece adding to the uniqueness of the item.
WHEN WILL MY PIECE BE READY?
All Oyster Creek Collection pieces are made to order by highly skilled craftsmen. Production lead times are currently estimated to be 22-25 weeks. It is possible that deliveries may range in time 1-4 weeks from the date of furniture completion depending on delivery location. Oyster Creek Collection does not offer a firm lead time on any item, but we will do everything we can to get your piece to you in a timely manner at highest level of workmanship.
I NEED HELP WITH PICKING OUT THE CORRECT SIZE OR CORRECT COLOR FOR MY SPACE! CAN YOU HELP?
At this time, Oyster Creek Studios and Oyster Creek Collection staff members cannot assist customers with sizing and color selection. This level of assistance is reserved for design clients and trade members. We will not be assisting customers with personal selections for their space at home. Oyster Creek Studios would love to have you as a client and to dream up the perfect pieces for your space. If you are interested in our design services, fill out the associated Inquiry Form.
I DON'T SEE THE EXACT PIECE I WANT.. CAN I CUSTOM DESIGN MY OWN PIECE OF FURNITURE THAT IS NOT OFFERED?
Yes, trade members can design custom case goods, but not upholstery pieces! Please email firstname.lastname@example.org and describe the piece that you are envisioning. Please provide exact dimension and sketches, if possible. Your design will be reviewed to ensure it is a good fit for our manufacturer and Oyster Creek Collection. Unfortunately, Oyster Creek Collection is not appropriately staffed to handle orders for custom case goods from non-trade members at this time.
HOW CAN I PAY?
Oyster Creek Collection currently accepts all major credit cards including American Express, Visa, Mastercard, and Discover.
Oyster Creek Collection does NOT accept cash, check, ACH, PayPal, Venmo, or Apple Pay.
HOW DO I CARE FOR MY OYSTER CREEK COLLECTION PIECE?
For both high gloss paint and burl wood finishes, clean and dust with a dry, soft microfiber cloth. If spills occur, clean the spill with a damp cloth and be sure to dry the area completely after clean-up. Avoid the use of cleaners that contain chemicals that may tarnish or damage the finish. Always avoid placing hot items directly on the surface of your purchase.
Oyster Creek Collection fabrics are not guaranteed against natural wear, abrasion, stretch, shrinkage, fading, or dye-lot variation.
For more specific information regarding fabric care, please review the section of the Care Guide which applies to your specific fabric selection.
WHAT IS PERFORMANCE FABRIC?
The term “performance fabric” refers to any specialty fabric that is designed to specifically withstand wear and tear while being simple to clean. The overall concept for performance fabric is longevity and simplicity. However, no fabric is 100% indestructible nor 100% stain resistant. Oyster Creek Studios strives to use performance fabrics throughout a majority of design projects for clients.