OCC rugs are delivered to a residential address or receiver warehouse. OCC DELIVERY DRIVERS WILL NOT DELIVER A RUG BEYOND THE THRESHOLD OF THE FRONT DOOR, AS THIS IS AGAINST OUR OCC RUG DELIVERY POLICY. You do not have to be present for your rug delivery, as signature is not required.
OCC strives to provide a seamless and efficient rug delivery experience for our customers. While we are committed to delivering your orders on time, please understand that there are certain external factors beyond our control that may cause delays. We acknowledge that unforeseen circumstances such as extreme weather conditions, natural disasters, transportation strikes or delays, and other unexpected events can impact the timely delivery of your rug. OCC will update the customer of any extraneous delays to their shipment status.
Once your rug is delivered, either to a residential address or receiver warehouse, OCC is not responsible for any damage, theft, loss, or mishandling that may occur. If the rug is delivered to a receiver warehouse, the rug must be inspected immediately. PLEASE TAKE GREAT CARE WHEN OPENING THE PACKAGE OF YOUR RUG WITH BOX CUTTERS OR SCISSORS SO AS NOT TO DAMAGE THE RUG.